We do our best to help you well. Are you nevertheless dissatisfied with your treatment or with our practice? Then we would like to hear about it. That way we can resolve it and learn from it.
1. Discuss it with us
First discuss your complaint with your physiotherapist. Would you rather not? Then contact Jana Hussain, practice owner, via info@fysiotherapiekijkduin.nl or 070 – 325 16 47. We will contact you within 5 working days and look for a solution together.
2. Written complaint
You can also submit your complaint in writing by email or by post to the practice: Fysiotherapie Kijkduin, Laan van Meerdervoort 1727, 2555 BT The Hague. You will receive a written response within six weeks, as required by the Dutch Healthcare Quality, Complaints and Disputes Act (Wkkgz).
3. Complaints officer and disputes committee
Can we not resolve it together? As a member of the KNGF, we are affiliated with the KNGF complaints and disputes scheme. There you can contact an independent complaints officer free of charge. If that still does not resolve it, you can submit the dispute to the Physiotherapy Disputes Committee (Geschillencommissie Fysiotherapie), which makes a binding decision. More information (in Dutch): www.defysiotherapeut.com.