{"id":25117,"date":"2026-11-02T18:59:43","date_gmt":"2026-11-02T18:59:43","guid":{"rendered":"https:\/\/fysiotherapiekijkduin.nl\/home\/?page_id=25117"},"modified":"2026-11-02T19:00:01","modified_gmt":"2026-11-02T19:00:01","slug":"privacy-statement","status":"publish","type":"page","link":"https:\/\/fysiotherapiekijkduin.nl\/home\/en\/privacy-statement\/","title":{"rendered":"Privacy statement"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Fysiotherapie Kijkduin handles your personal data with care. In this statement you can read which data we process, why, and what rights you have. We comply with the General Data Protection Regulation (GDPR, in Dutch: AVG) and the Dutch Medical Treatment Contracts Act (WGBO).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Who is responsible?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Fysiotherapie Kijkduin, Laan van Meerdervoort 1727, 2555 BT The Hague. Chamber of Commerce number: 87047144. Contact for privacy questions: Jana Hussain, practice owner, info@fysiotherapiekijkduin.nl, 070 \u2013 325 16 47.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Which data do we process?<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Name, address, date of birth, phone number and email address<\/li>\n\n<li>Citizen service number (BSN), mandatory for healthcare providers<\/li>\n\n<li>Details of your health insurance<\/li>\n\n<li>Medical data needed for your treatment, such as complaints, assessment results and the course of treatment<\/li>\n\n<li>Details of your GP or referrer<\/li>\n\n<li>Data you send us via the contact form, email or WhatsApp<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">What do we use your data for?<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To treat you and keep your record (required by the WGBO)<\/li>\n\n<li>To claim the treatment from your health insurer or invoice you<\/li>\n\n<li>To make appointments and remind you of appointments<\/li>\n\n<li>To consult your GP or referrer, only when necessary for your care<\/li>\n\n<li>To meet legal obligations and quality requirements, such as anonymised reporting to a quality register<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">With whom do we share your data?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We only share data when necessary: with your health insurer (claims), your GP or referrer (reporting) and our supplier of the electronic patient record, Intramed. We have a data processing agreement with this supplier. We never sell your data to third parties.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How long do we keep your data?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We keep your medical record for 20 years after the last treatment, as required by the WGBO. We keep financial data for 7 years because of the statutory tax retention obligation. Messages via the contact form or WhatsApp that are not needed for your record are deleted once dealt with.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Contact form and WhatsApp<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Via the contact form we collect your name, email address and message, only to answer your question. WhatsApp is a service of Meta. We only use WhatsApp to make and change appointments. Please do not send medical information or photos via WhatsApp. Discuss these during your appointment or call us.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Security<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We protect your data with appropriate technical and organisational measures. Only staff involved in your care have access to your record.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Your rights as a patient<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">As a patient you have the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>view your record and receive a copy of it;<\/li>\n\n<li>have incorrect data corrected or add your own statement to your record;<\/li>\n\n<li>ask for your record to be (partly) destroyed, unless a statutory retention obligation or a substantial interest of another person prevents this;<\/li>\n\n<li>object to the use of your data for purposes other than your treatment.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">You can make a request verbally or in writing to your physiotherapist or via info@fysiotherapiekijkduin.nl.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Costs:<\/strong> viewing, correction, destruction and the first copy of your record are free of charge. For each further copy we charge \u20ac 10.00 for paper and the time needed to retrieve, check and provide your record. For manifestly unfounded, repeated or excessive requests (for example for access, a copy or changes) we may charge a reasonable fee from \u20ac 25.00, based on the actual administrative time. We always discuss this with you in advance.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Complaint about privacy?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Please contact us first. If we cannot resolve it together, you can file a complaint with the Dutch Data Protection Authority (autoriteitpersoonsgegevens.nl).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>This privacy statement was last updated on 1 November 2026. In case of differences, the Dutch version prevails.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Fysiotherapie Kijkduin handles your personal data with care. In this statement you can read which data we process, why, and what rights you have. We comply with the General Data Protection Regulation (GDPR, in Dutch: AVG) and the Dutch Medical Treatment Contracts Act (WGBO). Who is responsible? Fysiotherapie Kijkduin, Laan van Meerdervoort 1727, 2555 BT &hellip; <\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-25117","page","type-page","status-publish","hentry","grid-sizer"],"_links":{"self":[{"href":"https:\/\/fysiotherapiekijkduin.nl\/home\/wp-json\/wp\/v2\/pages\/25117","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fysiotherapiekijkduin.nl\/home\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fysiotherapiekijkduin.nl\/home\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fysiotherapiekijkduin.nl\/home\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fysiotherapiekijkduin.nl\/home\/wp-json\/wp\/v2\/comments?post=25117"}],"version-history":[{"count":1,"href":"https:\/\/fysiotherapiekijkduin.nl\/home\/wp-json\/wp\/v2\/pages\/25117\/revisions"}],"predecessor-version":[{"id":25118,"href":"https:\/\/fysiotherapiekijkduin.nl\/home\/wp-json\/wp\/v2\/pages\/25117\/revisions\/25118"}],"wp:attachment":[{"href":"https:\/\/fysiotherapiekijkduin.nl\/home\/wp-json\/wp\/v2\/media?parent=25117"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}